FAQs
What is the status of my order?
After placing your order, you will receive a confirmation email with your order details. Once your order is shipped, you will receive another email containing a tracking link. You can also check the status anytime from the “Order History” section in your account.
Can I change my order?
You can request changes to your order only if it has not been processed for shipping. To make updates, please contact our support team via the “Contact Us” form or use the Live Chat option.
Do you accept returns?
Yes, we accept returns and exchanges under the following conditions:
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The product must have been purchased from our official online store.
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The item must be unused and in original condition.
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The product should include original packaging and tags.
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The return or exchange request must be submitted within 7 days of delivery.
To initiate a return, contact our support team through the “Contact Us” form or Live Chat. Our team will guide you through the process.
How do I cancel my order?
Orders can be canceled within 72 hours of purchase. Once production or shipping has started, cancellations are not possible. If you ordered the wrong item, please contact us within the 72-hour window. After that, payments cannot be reversed.
How do I track the progress of my order?
Once your order is shipped, you will receive both an email and a text notification with tracking details. You can follow the tracking link provided in the email to monitor your shipment in real time.
Can I change my delivery address after placing an order?
If your order has not been shipped yet, you may request a delivery address update. To make changes, please contact our support team through the “Contact Us” form.
Is it safe to use my credit/debit card on this website?
Yes, all payments are 100% secure. We use trusted third-party payment processors that are PCI-compliant. This ensures your card information is encrypted and handled with the highest security standards.
For additional help, please reach out to our support team.